We aim to collect only the information reasonably needed to operate our services, communicate with users, process registrations and bookings, and meet our legal obligations. Our handling of personal information is subject to applicable law.
01Information We Collect
Depending on how you use Yubi Sports, we may collect the following categories of information:
- Personal details: Name, email address, phone number, and other details you submit through forms.
- Account information: Login identifiers and account-related details needed to provide access to our services.
- Sports and registration information: Team details, player registration details, event participation, and related information you provide.
- Booking information: Booking dates, times, venue or turf details, and transaction references associated with a booking.
- Technical information: Certain device, browser, IP address, and website usage information, where collected through our systems or enabled tools.
- Communications: Messages, enquiries, feedback, and support requests sent to us.
Please provide only information that you are authorized to share.
02How We Use Your Information
We may use personal information for legitimate operational purposes, including to:
- Create and manage user accounts.
- Process sports registrations, team participation, bookings, and related requests.
- Facilitate payments and maintain transaction records.
- Send service notifications, booking confirmations, updates, and customer support responses.
- Maintain website functionality, prevent misuse, troubleshoot issues, and improve our services.
- Comply with applicable laws, resolve disputes, and protect our legal rights.
Where required by law, we will seek consent or establish another appropriate legal basis before processing personal information for a particular purpose.
03Payments and Transactions
Payments made through our website may be handled by third-party payment service providers, such as Cashfree, where integrated. Those providers process payment information under their own terms, security practices, and privacy policies.
We may receive transaction references, payment status, amounts, and other information needed to confirm payments, reconcile records, and manage refunds or disputes.
The payment information we collect or store depends on the payment method and our actual integration. Please consult the applicable payment provider's privacy policy for details about its processing of your payment information.
04Sharing of Information
We may disclose relevant information, where appropriate and permitted by law, to:
- Service providers who help operate, host, maintain, or support our website.
- Payment processors and transaction service providers.
- Event, team, venue, or booking partners when necessary to fulfil your request.
- Professional advisers, regulators, law enforcement agencies, or public authorities when legally required or necessary to protect rights and safety.
- A successor or relevant party in connection with a business restructuring or transfer, subject to applicable law.
We do not authorize service providers to use personal information for purposes outside their permitted services and applicable agreements.
05Cookies and Analytics
Our website may use cookies or similar technologies to support essential functionality, remember preferences, maintain sessions, understand website performance, or improve user experience, depending on the tools enabled on the site.
You can manage cookies through your browser settings. Blocking certain cookies may affect some website features. Where required, we will provide appropriate notice or obtain consent for non-essential cookies and similar technologies.
06Data Security
We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
No website, electronic transmission, or storage system can be guaranteed to be completely secure. Users should keep their account credentials confidential and notify us if they suspect unauthorized access to their accounts.
07Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining transaction and business records, meeting legal requirements, resolving disputes, and enforcing agreements.
When information is no longer required, we will take reasonable steps to delete it or de-identify it, subject to applicable legal obligations and legitimate retention needs.
08Your Privacy Rights
Depending on applicable law, you may have rights to request access to, correction of, or deletion of your personal information, withdraw consent where processing is based on consent, or raise a complaint about how your information is handled.
To make a privacy-related request, contact us using the details provided below. We may need to verify your request before acting on it and may retain certain information where required or permitted by law.
09Children's Privacy
Some sports activities or registrations may involve minors. Where a child’s personal information is collected, the applicable legal requirements for parental or guardian consent, notices, and safeguards must be followed.
Parents or authorized guardians who believe a child's information has been provided or processed improperly may contact us to raise a concern or request appropriate action.
10Third-Party Services and Links
Our website may integrate with or link to third-party websites and services, including payment providers and communication platforms. These services may have separate privacy policies and terms.
We encourage users to review those policies before providing information directly to a third party. Our privacy policy does not govern information that a third party processes independently.
11Changes to This Policy
We may revise this Privacy Policy as our services, practices, or legal requirements change. The revised version will be published on this page with an updated date.
Where required by applicable law, we will provide additional notice or obtain consent for material changes.
12Contact Us
If you have questions about this Privacy Policy, want to exercise a privacy right, or wish to raise a concern about the handling of your personal information, please contact the Yubi Sports team.
Use the official contact details published on YubiSports.com to reach us.
Your privacy. Your trust. Our responsibility.
Have a question about your personal information or how our services use it? Get in touch with the Yubi Sports team.
Visit YubiSports.comThis page describes general privacy practices and should be reviewed against the information actually collected by Yubi Sports, its website integrations, and its service providers before publication.