Refund Policy

01 Overview

This Refund Policy applies to eligible payments made through YubiSports.com for sports registrations, tournament participation, turf bookings, and other services offered through our platform.

Different services may have different cancellation deadlines, refund conditions, and administrative requirements. Please review the specific terms displayed during registration or booking before completing your payment.

This policy does not remove any consumer rights or remedies that cannot legally be excluded.

02 Refund Eligibility

A refund request may be considered in circumstances such as the following, subject to the applicable service conditions:

• A payment was successfully debited but the corresponding registration or booking was not confirmed.
• The same transaction was charged more than once.
• An event or booking was cancelled by the organizer or service provider.
• A cancellation request meets the applicable published cancellation and refund conditions.
• A refund is otherwise required under applicable law or an agreed service-specific policy.

Submitting a request does not automatically guarantee approval. We may review payment records, booking details, event conditions, and other relevant information before determining eligibility.

03 Sports Registrations and Tournament Fees

Registration fees may cover event administration, participant registration, team entry, scheduling, facilities, or other event-related arrangements.

Cancellation and refund eligibility for registrations will be determined by the specific event rules and the refund conditions communicated before payment.

• Check the event's registration and cancellation rules before submitting a fee.
• Where a registration is cancelled by the organizer, eligible refunds or alternative arrangements will be communicated to affected participants.
• Requests involving incorrect registration details or a change of participant will be reviewed under the applicable event rules.
• Any non-refundable fee or cancellation restriction must be assessed against the terms disclosed to the customer and applicable law.

Please provide your registration number, event name, and transaction reference when contacting us about a tournament or sports registration payment.

04 Turf and Venue Bookings

Bookings are subject to venue availability, the selected time slot, payment confirmation, and the cancellation conditions applicable to the relevant facility or service.

• Customers should verify the booking date, time, location, and amount before confirming payment.
• Customer-requested cancellations will be evaluated under the applicable booking policy.
• If a venue or organizer cancels a confirmed booking, available refund or rescheduling options will be communicated in accordance with applicable terms and law.
• Weather conditions, safety restrictions, venue closures, or operational disruptions may affect a booking and will be assessed based on the circumstances and applicable policy.

A rescheduled booking, credit, or alternative time slot may be offered where appropriate and agreed with the customer. Such alternatives will not override any refund rights required by law.

05 How to Request a Cancellation

If you need to cancel a registration or booking, contact us as soon as possible using the official contact details published on YubiSports.com.

Please include the following information:

• Your name and registered contact details.
• Registration number, booking ID, or event name.
• Payment date and transaction reference.
• The reason for cancellation and any supporting information relevant to your request.

A request is not considered approved merely because it has been submitted. Please retain any confirmation issued by our support team.

06 Failed and Duplicate Payments

In some cases, a bank or payment provider may debit an amount even though the website does not immediately show a successful payment.

• If an amount was debited but your registration or booking was not confirmed, contact support with the transaction reference.
• If you notice duplicate charges, provide the references for the affected transactions so they can be checked.
• If the payment provider marks a transaction as failed or reversed, the final credit timing may depend on the bank or payment network.

Please avoid making repeated payments for the same transaction before checking its status, where possible. We will investigate the records available to us and communicate the next steps.

07 Refund Process

Eligible requests are reviewed using the relevant registration, booking, and payment information. The process generally involves the following steps:

We may contact you if additional information is needed. Refund confirmation and transaction references should be retained for future queries.

08 Refund Timelines

Refund timelines depend on the time required to verify the request, the payment provider's processing procedures, and the relevant bank or payment network.

Where a refund is approved, we will initiate or arrange processing as applicable and communicate available confirmation details. The time taken for the credit to appear in the customer's account may vary.

If an expected refund has not appeared, contact support with the original payment reference and any refund transaction reference already provided. We will help you check the available status.

09 Exceptions and Special Circumstances

Some requests may require additional review, including disputes about participation, late cancellations, changes in event schedules, venue closures, or differences between the service booked and the service delivered.

Refund decisions will take into account the applicable terms, the facts of the case, any relevant evidence, and applicable law. Any exclusions or non-refundable conditions must be consistent with legal requirements.

10 Payment Disputes and Chargebacks

If you believe a transaction is incorrect or unauthorized, please contact us promptly. You may also contact your bank or payment provider through its official dispute process.

We may review relevant transaction records, booking confirmations, and communications to investigate a dispute. Any applicable rights under payment network rules or law remain unaffected by this policy.

11 Contact and Customer Support

For refund enquiries, cancellation requests, failed payments, or duplicate charges, visit the official Yubi Sports website to access the available contact information.

Include your registration or booking ID and transaction reference wherever possible. Never send your password, OTP, or complete payment card details in a support request.